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Canada Post lost this Toronto woman’s $1,100 phone and she won’t get most of the money back

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A Toronto woman has been waiting for Canada Post to deliver her $1,100 smartphone for almost a month after the parcel made several stops on its 100 kilometre journey marred by the rotating strike. 

Amanda Birch, 30, described the experience as a « nightmare » and said the carrier won’t compensate her for the full price of the missing parcel because she had insufficient insurance.

She bought a HUAWEI Mate 20 Pro on Oct. 28 through a two-year plan with Rogers. 

But since the Chinese-made phone is attached to a family plan, the provider had to send it to her mother’s house in Cambridge, Ont., west of Toronto, because that’s the address associated with the account. 

« I was just really excited to have a new phone because my other one just wasn’t working as well, » Birch told CBC Toronto on Friday. 

Birch has been waiting for her new phone to arrive since Oct. 31. (John Grierson/CBC)

Three days later, Birch’s mother sent the expensive device to her apartment in the city’s Queen Street West area through Canada Post. 

She paid $14 for Xpresspost shipping. The package was guaranteed to arrive within two days, by Nov. 2.   

But 22 days later, her phone still hasn’t arrived. Its journey was marred by the Canada Post strike, according to tracking information sent from the carrier.

Now, the parcel has been declared lost. 

« My Canada Post tracking record … was the longest one they’ve ever seen, » Birch said of a postal worker’s reaction to her situation. 

‘Big disappointment’ 

Canada Post does offer insurance for similar incidents, but the family didn’t buy enough to cover the full cost of the phone. 

The tracking log shows the phone in Cambridge, then Stoney Creek, Mississauga and finally « out for delivery » in Toronto on Nov. 5. 

« Every single day someone … promised us it wasn’t lost or stolen and it would be delivered the next day. And then nothing, » Birch said of the response she received from customer service agents at Canada Post. 

Each update warned « delivery may be delayed due to labour disruption, » until a customer service inquiry determined on Nov. 22 that the mail item could not be delivered. Carriers hit the picket lines on Oct. 22 — more than a week before Birch’s mother mailed her phone. 

Canada Post workers have been on rotating strikes for the past month, shutting down delivery service in specific locations at a time. (Andrew Vaughan/Canadian Press)

« It’s just a big disappointment, » said Birch. 

On Thursday, Labour Minister Patty Hajdu tabled emergency legislation in the House of Commons that would force Canada Post carriers back to work.

Around 550 trucks full of parcels have been piling up and deliveries from other countries have been suspended until Canada Post can clear a 30-day delivery backlog. 

‘I will never use them again’

Knowing the strike had just started, Birch said her mother asked the Canada Post worker on Oct. 31 if the targeted work stoppage would delay the package.  

« Unfortunately, the girl assured her it wouldn’t affect it, » she said. 

« Maybe we should have known better, but why wouldn’t we believe that was the case? »

Canada Post did not immediately respond to CBC Toronto’s request for comment. 

According to the Crown corporation’s website, customers have the option to purchase additional liability coverage. This add-on would cover up to $5,000 if the item was lost or stolen and it’s sold in increments.

Although Birch’s mother insured the parcel, it only covered $114. 

With no other way of recouping the cost, she is still out around $1,000. 

« I will never use them again, » Birch said of Canada Post. « It’s just been a nightmare. » 



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Anglais

A stunning Water Lantern Festival is coming to Montreal

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What might just be the most magical night ever is coming up for Montreal this year.

The Water Lantern Festival has announced that it will be gracing Mississauga with thousands of floating lanterns later this year, as part of a celebration that spans the entire world.

According to the festival’s official website, the event is a celebration of life with proceeds going towards charities and non-profit organizations within the area.

“Water Lantern Festival brings together individuals from all ages, backgrounds, and walks of life to join in one emotional and memorable night. At the Water Lantern Festival, we cherish these moments and will do our best to help you have a memorable experience that you’ll never forget as you witness the beauty of thousands of lanterns reflecting upon the water,” the website states.

The festival takes place throughout multiple cities around the world, with the Canadian cities of Quebec, Regina, Vancouver, Hamilton, Calgary, Ottawa, Mississauga, and, of course, Montreal taking part.

For the Calgary event, a date has been confirmed and tickets are already rolling out. Montreal shan’t be far behind, and you can click the Notify Me tab on the event’s site to be kept in the loop.

Expect an evening filled with food trucks, music, lantern designing and finally, a magical launch of the lanterns into the water as the sun goes down.

For our pals over in Calgary, their event includes a floating lantern, a commemorative drawstring bag, a marker, and a wristband. Expect something similar, if not the same, when more details float through about Montreal’s event.

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Euthanasia order on hold for Montreal dog that attacked children

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A pit bull dog that attacked four children and two adults in August 2018 in Montreal North will not be euthanized in the immediate future.

The euthanasia order has been temporarily suspended pending the appeal of a Quebec Superior Court decision.

On Tuesday, Judge Lukasz Granosik rejected a request to halt the euthanasia order issued by the Montreal North borough, which declared the animal a “dangerous dog.”

The City of Montreal has not changed its mind. This is only a delay before it proceeds with euthanizing the dog, a source told the Canadian Press.

Shotta, the one-year-old dog, was in the care of its owner’s acquaintance in August 2018. The dog attacked four children and two adults, causing serious injuries in separate incidents on the same day.

After the attacks, the dog was taken from the home and entrusted to the SPCA.

WATCH: Dog found dead in Angrignon Park

The Road to Home Rescue Support, an American shelter, asked the court if it could take in the dog. Christa Frineau, the dog’s owner, had also asked that Shotta not be euthanized.

Granosik refused to grant the request.

—With files from Global’s Kalina Laframboise

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Anglais

9 Things To Do In Montreal This Friday, Saturday & Sunday

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Today’s sunny skies have me itching to make weekend plans. I absolutely cannot wait to make the most of this warmer weather. This might be the time to inflate my bike tires and dust off my running shoes…

Whether you want to brush up on your cooking skills, let loose, or fill your stomach with amazing food, there’s an event out there for you. Read on for 9 fun things you can do with friends or a fling this weekend.

TL;DR Read on for 9 fun things you can do in Montreal this weekend.

Let Yourself Go At Dress Up

Where: 185 Avenue Van Horne, Montréal.

When: Friday, March 29, 9:00 p.m.

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