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Missing the points: Cardholders frustrated with PC Optimum

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Bob and Carol Bye pulled out their PC Optimum card to pay for their purchases at the grocery store in their hometown of Hanmer, Ont., but couldn’t believe it when the cashier told them they didn’t have enough points.

« I was dumbfounded, » Bob Bye said about the missing points, a problem that seems to be happening to Canadians from coast to coast, but something Loblaws says happens only rarely.

The experience of the Byes in September was the start of a five-month attempt to recover 300,000 points, worth $300, from PC Optimum.

It’s disappointing for Bye and his wife, who like the program and have used it for so long that they can’t even remember when they started collecting.

Bob Bye and his wife Carol said they lost $300 worth of PC Optimum points. The company said he used them but was unable to provide proof. (Submitted)

After his experience at the checkout, Bob Bye immediately called PC Optimum and was told he had used his PC MasterCard to redeem the points in July in two separate transactions at a store where he shops.

He said he was told the company could not investigate because the points had been used more than 45 days earlier. PC Optimum said that is the limit of the timeline of transactions that can be viewed on its website.

He said PC Optimum asked why they hadn’t reported the missing points sooner, and he said they only made the discovery in September after returning from a summer vacation.

« I made numerous phone calls to them, » Bye said. « We’ve emailed a dozen times and no one ever got back to us when they said they would. »

After he asked for proof he had made the purchases, he was told they included items he never buys because of a food allergy.

In a later conversation with another customer service representative, he said he was told that information was wrong and he had purchased a different product.

« I didn’t do it, » Bye said.

Earlier this month, the couple was informed they were not getting their 300,000 points back because his transaction « does not resemble characteristics of fraudulent redemption. »

Instead, they’ve been given 50,000 points valued at $50, a far cry from the $300 worth that they had lost.

« It’s disgusting, » Bob Bye said.

Carol Bye said she understands how things like that can happen, but « that’s not the way to deal with your customers. »

‘I don’t think much of the customer service’

Their complaints are echoed by others across the country.

In Bridgewater, N.S., Gary Smith said he had $240 worth of points stolen in November, but he didn’t receive calls he was promised.

Gary Smith said he had to call every week for weeks to get his stolen points back. (Submitted)

He called weekly until the points were restored early this year.

Smith said he likes the program, but said, « I don’t think much of the customer service. »

In Vancouver, Jennifer White fought for almost a year to get back points that disappeared when she switched to PC Optimum.

« It’s been frustrating, » White said. »It’s been a challenge. It’s taken up a lot of my personal time. »

Jennifer White’s points disappeared when she switched to the PC Optimum card. it’s taken her almost a year to get them back. (Richard Grundy/CBC)

She said there have been a lot of unkept promises to call back. « They are very quick to want to close the case. »

In fact, her case was closed three times. Each time, she called back and opened a new complaint. Her points were restored last week.

She’s still helping her mother-in-law, who also lives in B.C., in her efforts to get back points that she said were stolen and redeemed in Whitby, Ont.

Where are the points going?

It’s not clear how points are being stolen.

Smith still doesn’t know how someone accessed his points, but he was told they were used in Quebec.

Halifax resident Robin Arsenault has some idea.

She received a notification that people in her « household » had been added to her account, which is allowed by the program.

Arsenault immediately checked her points, only to discover they were already gone.

She was told her case would be investigated and called several times, but was always told the investigation was continuing.

After CBC brought Arsenault’s situation to the attention of Loblaws, the company apologized, returned her points and gave her an additional 50,000 points.

PC Optimum said Arsenault’s case was « a rare occurrence » where people gain access to a member’s email and password in order to add themselves and redeem points.

PC Optimum issued a warning to card holders in November about a text, purportedly from PC Optimum, urging people to log onto a linked site and confirm their information.

‘Strong security measures’ in place

PC Optimum declined an interview but issued an email statement.

« Our members can be assured that the PC Optimum program has strong security measures in place and we take any sign of unusual activity very seriously, » company spokesperson Catherine Thomas said.

Thomas said the company continually reviews security and routinely adds safeguards.

She urges any customer who believes there has been unusual activity on an account to immediately contact customer care.

White has a recommendation for card members who have collected a lot of points.

« Spend them, » she said, believing that keeping them risks having them stolen and a fight with PC Optimum to get them back.



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These US entities partnered with the Wuhan Institute of Virology — time for a criminal investigation?

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(Natural News) The Wuhan Institute of Virology from which the Wuhan coronavirus (COVID-19) is believed to have “escaped” has a number of questionable partnerships that are worth looking into in light of the pandemic.

Most of them are universities, including the University of Alabama, the University of North Texas, and Harvard University. There is also the EcoHealth Alliance, the National Institutes of Health (NIH), and the National Wildlife Federation.

While the relationships between these entities and the Wuhan Institute of Virology may be completely innocent, there is no way to really say for sure without a proper investigation. And this is exactly what Secretary of State Mike Pompeo is calling for, as is the nation of Australia.

Pompeo and the folks down under, along with millions of Americans, would really like to know the true origins of the Wuhan coronavirus (COVID-19). An increasing number of people simply are not buying the narrative that the novel virus originated in bat soup at a Chinese wet market, and this even includes mainstream media outlets like Fox News.

The only way to really determine what was going on at the Wuhan Institute of Virology, and who else might have been involved. is to open the place up for an international investigation. But communist China is against this, of course, accusing Australia of “petty tricks” and collusion with the United States.

“Overnight, I saw comments from the Chinese Foreign Ministry talking about a course of activity with respect to Australia who had the temerity to ask for investigation,” Pompeo is quoted as saying in response to China’s aggression against a proposed investigation.

“Who in the world wouldn’t want an investigation of how this happened to the world?” he added.

As the U.S. aims to get back on track economically speaking, Pompeo believes that now is the time to hold communist China, the Wuhan Institute of Virology, and whoever else may have been involved accountable for unleashing this pandemic on the world.

“Not only American wealth, but the global economy’s devastation as a result of this virus,” Pompeo further stated. “There will be a time for this. We will get that timing right.”

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New U.S. analysis finds that lab in Wuhan, China was “most likely” origin of coronavirus release

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(Natural News) While American Leftists and most of the Democrat Party continue to serve as apologists for the Chinese Communist regime over its role in creating and then perpetuating the coronavirus pandemic, a new U.S. government analysis concludes that COVID-19 “most likely” escaped from a lab near Wuhan city.

The Washington Times reports that the analysis cataloged evidence linking the outbreak to the Wuhan lab and has found that other explanations for the origins of the virus are not as credible.

The paper reported:

The document, compiled from open sources and not a finished product, says there is no smoking gun to blame the virus on either the Wuhan Institute of Virology or the Wuhan branch of the Chinese Center for Disease Control and Prevention, both located in the city where the first outbreaks were reported.

However, “there is circumstantial evidence to suggest such may be the case,” the paper says.

“All other possible places of the virus’ origin have been proven to be highly unlikely,” said the report, a copy of which was obtained by the Times.

ChiCom officials have claimed that the virus’ origin is unknown. However, Beijing initially stated that coronavirus came from animals at a “wet market” in Wuhan where exotic meats are butchered and sold in disgusting conditions.

Chinese officials claim that COVID-19 went from bats to animals sold in the market last year, then infected humans.

U.S. intelligence officials have increasingly dismissed that explanation, however, as attention has begun to focus on evidence suggesting that Chinese medical researchers were working with coronavirus in the country’s only Level 4 facility, which is in Wuhan.

U.S. Army Gen. Mark A. Milley, chairman of the Joint Chiefs of Staff, has said that intelligence agencies are investigating whether the virus escaped from a lab or was the result of a naturally occurring outbreak, but that analysts have ruled out reports that COVID-19 was manmade.

‘The most logical place to investigate the virus origin has been completely sealed off’

“At this point, it’s inconclusive, although the weight of evidence seems to indicate natural,” the general said on April 14, “but we don’t know for certain.”

The analysis said that the wet market explanation does not ring true because the first human diagnosis of coronavirus was made in someone who had no connection to the wet market in question. And according to Chinese reports, no bats were sold at that particular market.

At the same time, several questionable actions and a growing paper trail provide clues that the virus actually escaped from a lab, even as China begins to clamp down on those information streams.

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The biggest media lies about the coronavirus: Origins, treatments and vaccines

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(Natural News) If there is one thing that most everyone can agree on concerning the Wuhan coronavirus (COVID-19) pandemic, it is the fact that there is no shortage of conflicting information out there about the nature of it. And the mainstream media is certainly doing its part to steer the narrative as part of a larger agenda, using plenty of misinformation along the way.

The following are among the most commonly parroted lies about the Wuhan coronavirus (COVID-19) that aim to distort the facts and deceive you into believing falsehoods about this pandemic:

Media LIE: The virus is not man-made

From the very beginning of this thing, the official narrative was that the Wuhan coronavirus (COVID-19) came from a Chinese wet market where bats and other “exotic” animals are sold as meat. But the world later learned that it actually more than likely “escaped” from the Wuhan Institute of Virology.

The mainstream media and social media platforms went nuts trying to censor this information and even called it  “fake news.” But eventually it became undeniable that bat soup was not responsible for spreading the Wuhan coronavirus (COVID-19) around Wuhan and eventually to the rest of the world – hence why we continue to call it the Wuhan coronavirus rather than just COVID-19.

We have even seen attempts by the media machine at making the Wuhan coronavirus (COVID-19) a racial issue because there are supposedly more “people of color” coming down with it than people with fair skin, which further detracts attention away from the source of this virus.

Media LIE: Hydroxychloroquine is extremely dangerous and doesn’t work

The minute that President Donald Trump announced that hydroxychloroquine may be an effective, and very inexpensive, remedy for the Wuhan coronavirus (COVID-19), the mainstream media immediately began decrying this claim as fake news, even though Anthony Fauci himself praised hydroxychloroquine back in 2013 under Barack Obama as being some type of “miracle cure” for SARS (severe acute respiratory syndrome).

There have even been studies conducted that were designed to intentionally smear the drug as both ineffective and dangerous, though one in particular purposely left out zinc, which appears to be a critical co-factor in supporting the effectiveness of hydroxychloroquine – in other words, politics as usual.

Media LIE: Only a vaccine can save us from coronavirus

Many politicians and public health officials are parroting the lie that the only way America can come out of lockdown and go back to “normal” is to get vaccinated with some future vaccine for the Wuhan coronavirus (COVID-19) that does not even yet exist. A vaccine, we are repeatedly told, is the only thing, or perhaps some new “blockbuster” antiviral drug, that can cure the world of this scourge and make everything happy and wonderful once again.

Meanwhile, not a peep is being made about things like intravenous (IV) high-dose vitamin C, which is being successfully used in other countries to stem the tide of infections without the need for new drugs and vaccines.

By omission, nutrition is pointless

Speaking of natural approaches to overcoming the Wuhan coronavirus (COVID-19) that are being systematically ignored by the mainstream media and most in politics, have you heard anyone mention the importance of nutrition in all of this? We did not think so, and this is intentional.

Regular readers of this site over the years should know by now that the single-most important thing you need to do to stay healthy besides exercising regularly is to feed your body the nutrition it needs to naturally ward off illnesses, including those associated with the Wuhan coronavirus (COVID-19).

Research compiled by the Lewin Group reveals that nutritional remedies such as calcium, vitamin D, folate, omega-3 fatty acids, lutein, zeaxanthin, and more all play a critical role in fortifying the immune system, which, if properly nourished, should have little problem fending off disease.

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