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Toronto’s potholes were the No. 1 complaint to 311 last year — and they’re costing us more money

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In an occasional series, the Star delves into 311 data to see what our concerns say about the city. In this fourth instalment, we look at the number one complaint in Toronto: potholes.

In a land not far away, next to a castle on a hill, lies a “republic” with a whimsical approach to dealing with the city.

A pothole graces a street in the west-end “Republic of Rathnelly” neighbourhood, near Casa Loma. It's the number two neighbourhood in the city for complaints about potholes to 311 — and the site of last year’s infamous pothole tomato plants.
A pothole graces a street in the west-end “Republic of Rathnelly” neighbourhood, near Casa Loma. It’s the number two neighbourhood in the city for complaints about potholes to 311 — and the site of last year’s infamous pothole tomato plants.  (Steve Russell / Toronto Star)

Last summer a massive hole that sat unfixed for months on a side street just west of Avenue Rd., steps from Casa Loma, was transformed into an impromptu community garden.

“One of the kids who lived on Poplar Plains Cres. just for a lark threw some tomato seeds into the pothole, and low and behold they started to grow,” recalls Republic of Rathnelly neighbourhood historian Pym Buitenhuis.

“Because the hole was there for so long they evolved into fully grown plants and there were hundreds of tomatoes on them.”

Rathnelly, with boundaries of Avenue Rd., Poplar Plains Cres., Poplar Plains Rd. and the CP Rail tracks, lies in Ward 12 (Toronto — St. Paul’s), which made 1,613 requests to the city’s non-emergency 311 hotline about potholes in 2018.

Read more:

The Fixer: It’s been a tolerable winter for potholes — so far

Toronto is known for dead raccoons and potholes. The city’s 311 nerve centre knows this reputation is well-earned

Is this Scarborough area the noisiest neighbourhood in Toronto?

In a construction-plagued city of aging infrastructure, potholes are a constant scourge almost everywhere. Potholes were the number one complaint to 311 in 2018 with almost 20,000 service requests.

Ward 8 (Eglinton—Lawrence) nudged Ward 12 out of top spot for the most pothole 311 complaints at 1,657; and Ward 11 (University—Rosedale) rounded out the top three at 1,214.

Potholes can come with a big price tag for drivers when they cause damage to cars, and they’re a danger for cyclists, leading them to fall or swerve into traffic. But they’re also costing taxpayers hundreds of thousands of dollars as the amount the city pays out on pothole damage claims has skyrocketed, from roughly $245,000 in 2015 to about $807,000 in 2018.

A 2011 city ombudsman’s report found more than 90 per cent of small claims for compensation for pothole damage, flooding from sewer backups and fallen tree limb damage were dismissed by its insurance adjuster. But in 2018, just over half of claims, 55 per cent, were paid out. As well, more drivers made claims in 2018, almost 4,000 compared to 867 in 2015.

The city says this is because of a rough winter that saw three full freeze and thaw cycles, which had a dramatic impact on potholes.

Rathnelly neighbourhood historian Pym Buitenhuis wants the city to come up with a long-term strategy address potholes.
Rathnelly neighbourhood historian Pym Buitenhuis wants the city to come up with a long-term strategy address potholes.  (Toronto Star)

Buitenhuis believes the Rathnelly potholes are “exacerbated” because of persistent work around the High Level Pumping Station on Poplar Plains Rd, central control for the city’s water distribution system.

“You call and you call and you call and you log complaints and nothing seems to happen at any great speed,” she says.

“If a whole waft of tomatoes was able to grow over the space of four months in a hole in the road, clearly something’s not right in the state of Denmark.”

It was a “classic” response for a community that’s long had a “tongue and cheek attitude toward anything to do with bureaucracy,” she says.

The neighbourhood was the site of a tense battle over stopping the Spadina Expressway in the 1960s. Out of that fight emerged a feisty and fierce spirit that saw it “secede” from Canada in 1967 in protest, adopting its own Queen (longtime resident Eileen Robertson, then 97), head of state (Bubbles the poodle), playful name, flag and coat of arms.

The coat of arms now graces street signs in the small but mighty Republic of Rathnelly. Its red brick two- and three-storey homes give it a stately air even on a wet, grey Sunday, where three snowmen wearing bright-coloured toques preside over piles of melting slush.

There’s no sign of the epic hole, which was eventually fixed. But there are plenty of puddles, cracks in the road and black asphalt markings that show past repairs.

Buitenhuis’ neighbour Marnie Gold says the city has been quick to respond to her other 311 complaints, such as those regarding too-long grass in a park nearby. But it’s slower to act on her calls about potholes, she says, and the tomato plants show it.

“The city roads in general are a mess,” she says. “Look how ridiculous this is, you can have like a farm.”

Tomato plants growing in a hole in the Republic of Rathnelly, near Casa Loma, last summer.
Tomato plants growing in a hole in the Republic of Rathnelly, near Casa Loma, last summer.  (Amanda Myers)

City spokesperson Diala Homaidan said in an email that city crews could not find a leak or water main break in the initial Rathnelly hole so the area was backfilled with stone to monitor for any potential leak in spring 2018.

Crews returned to the site in mid-August and determined “there were fractures on the sewer main.” After repairs they completed a permanent backfill with asphalt on Aug. 18, making it fully driveable again.

Another city spokesperson, Eric Holmes, said staff are constantly working to manage the number of potholes on roadways and the resulting claims. This includes pothole-fixing “blitzes” every year as required, re-decking part of the Gardiner in 2018 and an ongoing review of materials used to fix potholes.

The city fixed 133,861 potholes over winter 2018, up from 94,069 in winter 2015, according to numbers provided to the Star.

“Toronto has endured more freeze-thaw cycles over the past few years than what was considered usual. These cycles have had a dramatic impact on our roads and often result in an increased number of potholes,” Holmes said.

“Staff are working hard to repair as many potholes as possible, as quickly as possible.”

The most common streets for pothole complaints based on intersection locations from 311 service requests are Lawrence Ave. E (366), followed by Bathurst St. (347) and Yonge St. (283). Just over half of 311 service requests are logged by intersection.

Jared Kolb, executive director of Cycle Toronto, says potholes are a serious concern for cyclists, as “cars have advanced shock absorption systems. Bikes do not.”

“Anytime you’re driving your car and you feel a pothole, try to imagine what that must feel like for a cyclist,” he said in an email.

They can also cause cyclists to “swerve unexpectedly” into traffic, he said, noting a backlog of funding for road repairs impacts the most vulnerable road users the most.

Potholes are just “a reality” in a place with such extreme weather and fluctuations in temperatures, says Raymond Chan, government relations specialist with Canadian Automobile Association (CAA) — South Central Ontario.

Moisture can seep into cracks in the ground, which expand when the weather changes. When cars roll over them and the pavement or concrete starts to break apart, it can cause pothole.

Toronto’s problem is “quite significant and doesn’t seem to be going away any time soon,” he says.

“The more time that you allow for that concrete to break up the more costly it’s going to get,” he says, both for the city to fix the potholes and to pay out motorists whose vehicles are damaged by them.

“We need to make this issue more of a priority than it currently is,” Chan adds.

The city fixed 133,861 potholes over winter 2018, up from 94,069 in winter 2015, according to numbers provided to the Star.
The city fixed 133,861 potholes over winter 2018, up from 94,069 in winter 2015, according to numbers provided to the Star.  (Toronto Star)

But Carleton University professor Abd El Halim thinks it’s the way asphalt is laid down that’s the real problem.

He’s developed a special machine called the AMIR road compactor (Asphalt Multi-Integrated Roller) for paving roads. Instead of oscillating steel wheels that most rollers have, the AMIR has a rubber belt to make sure the asphalt is distributed constantly and consistently.

Steel rollers, he says, leave cracks. Water gets into those cracks, freezes and expands, making them even bigger. Eventually they become potholes.

El Halim developed the first prototype in Cairo, Egypt, where he’s from, in 1987. Since then it’s been used to pave a road in Sydney, Australia, leading from the airport to Olympic Village, he says. Closer to home, construction company Tomlinson started using it on bridge projects in 2012.

But it hasn’t quite caught on.

“If you go on a cracked airplane you’re compromising your life, but if you go on a cracked pavement you’re not really compromising your life,” El Halim says.

“So nobody cares.”

Instead the roads are weakened when the city merely repairs potholes, “because you’re not really solving the major problem, you’re just hiding it.”

Back in the Republic of Rathnelly, Buitenhuis understands the city is growing and that workers are doing their best.

But she feels that paving over potholes is just a “Band-Aid.” A long-term strategy to co-ordinate street work across silos in the city, and with the pothole repair crews, would have a deeper impact, she says.

At any rate, it’s a problem that’s not going away any time soon, and the city should be prepared.

“All of us have observed a general decay in the roads, and as the snow melts … the number of potholes is going to be catastrophic I think for the city,” she says.

“Spring is coming.”

May Warren is a breaking news reporter based in Toronto. Follow her on Twitter: @maywarren11

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Anglais

Nostalgia and much more with Starburst XXXtreme

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Get a taste of adventure with Starburst XXXtreme based on the legendary NetEnt Game. The nostalgic themes are sure to capture fans of the classic version as they get treated to higher intensity, better visuals, and features. The most significant element of the game is its volatility. Patience will not be an essential virtue considering the insane gameplay, and there is a lot of win potential involved. It retains the original makeup of the previous game while adding a healthy dose of adrenaline. 

Starburst Visuals and Symbols

The game is definitely more conspicuous than before. The setting happens over a 5-reel, 3-row game grid with nine fixed win lines, which function if a succession from the left to the right reel is present. Only those players that that attain the highest win per bet line are paid. From a visual standpoint, the Starburst XXXtreme slots illustrates lightning effects behind the reels, which is not surprising as it is inherited from the original version. Available themes include Classic, Jewels, and Space. The game is also available in both desktop and mobile versions, which is advantageous for players considering the global pandemic. According to Techguide, American gamers are increasingly having more engaging gaming experiences to socialize to fill the gap of in-person interaction. Starburst XXXtreme allows them to fill the social void at a time when there is so much time to be had indoors. 

Starburst XXXTreme Features

Players get to alternate on three features which are Starburst Wilds, XXXtreme Spins, and Random Wilds. The first appears on reels 2,3, or 4. When these land, they expand to cover all positions while also calculating the wins. They are also locked for a respin. If a new one hits, it also becomes locked while awarding another respin. Starburst XXXtreme offers a choice between two scenarios for a higher stake. In one scenario with a ten times stake, the Starburst Wild is set on random on reels 2,3, or 4, and a multiplier starts the respin. The second scenario, which has a 95 times stake, starts with two guaranteed starburst wilds on reels 2,3, or 4. it also plays out using respin game sequence and features. The game also increases the potential with the Random Wilds feature to add Starburst Wilds to a vacant reel at the end of a spin. Every Starburst Wild gives a random multiplier with potential wins of x2, x3, x5, x10, x25, x50, x100, or even x150.

The new feature is sure to be a big hit with the gaming market as online gambling has shown significant growth during the lockdown. AdAge indicates the current casino customer base is an estimated one in five Americans, so Starburst XXXtreme’s additional features will achieve considerable popularity. 

What We Think About The Game

The gambling market has continued to diversify post-pandemic, so it is one of the most opportune times to release an online casino-based game. Thankfully Starburst XXXtreme features eye-catching visuals, including the jewels and space themes. These attract audience participation and make the gameplay inviting. The game also has a nostalgic edge. The previous NetEnt iteration featured similar visuals and gameplay, so the audience has some familiarity with it. The producers have revamped this version by tweaking the features to improve the volatility and engagement. 

That is characterized by the potential win cap of 200,000 times the bet. Starburst XXXtreme does not just give betting alternatives for players that want to go big. The increase of multipliers also provides a great experience. If the respins in the previous version were great, knowing that multipliers can go hundreds of times overtakes the game to a new level. 

Players should get excited about this offering. All of the features can be triggered within a single spin. Whether one plays the standard game or takes the XXXtreme spin route, it is possible to activate all of the features. Of course, the potential 200,000 times potential is a huge carrot. However, the bet size is probably going to be restricted and vary depending on the casino. It is also worth pointing out that a malfunction during the gameplay will void all of the payouts and progress. Overall, the game itself has been designed to provide a capped win of 200,000 times the original bet. 

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Anglais

‘We’re back’: Montreal festival promoters happy to return but looking to next year

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In downtown Montreal, it’s festival season.

In the city’s entertainment district, a musical act was conducting a sound check on stage Friday evening — the second day of the French-language version of the renowned Just For Laughs comedy festival. Tickets for many of the festival’s free outdoor shows — limited by COVID-19 regulations — were sold out.

Two blocks away, more than 100 people were watching an acoustic performance by the Isaac Neto Trio — part of the last weekend of the Festival International Nuits d’Afrique, a celebration of music from the African continent and the African diaspora.

With COVID-19 restrictions continuing to limit capacity, festival organizers say they’re glad to be back but looking forward to next year when they hope border restrictions and capacity limits won’t affect their plans.

Charles Décarie, Just For Laughs’ CEO and president, said this is a “transition year.”

“Even though we have major constraints from the public health group in Montreal, we’ve managed to design a festival that can navigate through those constraints,” Décarie said.

The French-language Juste pour rire festival began on July 15 and is followed by the English-language festival until July 31.

When planning began in February and March, Décarie said, organizers came up with a variety of scenarios for different crowd sizes, ranging from no spectators to 50 per cent of usual capacity.

“You’ve got to build scenarios,” he said. “You do have to plan a little bit more than usual because you have to have alternatives.”

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Anglais

MELS new major movie studio to be built in Montreal

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MONTREAL — MELS Studios will build a new film studio in Montreal, filling some of the gap in supply to meet the demand of Hollywood productions.

MELS president Martin Carrier said on Friday that MELS 4 studio construction will begin « as soon as possible », either in the fall or winter of next year. The studio could host productions as early as spring 2023.

The total investment for the project is $76 million, with the Quebec government contributing a $25 million loan. The project will create 110 jobs, according to the company.

The TVA Group subsidiary’s project will enable it to stand out « even more » internationally, according to Quebecor president and CEO Pierre Karl Péladeau. In the past, MELS Studios has hosted several major productions, including chapters of the X-Men franchise. The next Transformers movie is shooting this summer in Montreal.

Péladeau insisted that local cultural productions would also benefit from the new facility, adding that the studio ensures foreign revenues and to showcase talent and maintain an industry of Quebec producers.

STUDIO SHORTAGE

The film industry is cramped in Montreal.

According to a report published last May by the Bureau du cinéma et de la télévision du Québec (BCTQ), there is a shortage of nearly 400,000 square feet of studio space.

With the addition of MELS 4, which will be 160,000 square feet, the company is filling part of the gap.

Carrier admitted that he has had to turn down contracts because of the lack of space, representing missed opportunities of « tens of millions of dollars, not only for MELS, but also for the Quebec economy. »

« Montreal’s expertise is in high demand, » said Montreal Mayor Valérie Plante, who was present at the announcement.

She said she received great testimonials from « Netflix, Disney, HBO and company » during an economic mission to Los Angeles in 2019.

« What stands out is that they love Montreal because of its expertise, knowledge and beauty. We need more space, like MELS 4, » she said.

There is still not enough capacity in Quebec, acknowledged Minister of Finance, the Economy and Innovation Eric Girard.

« It is certain that the government is concerned about fairness and balance, so if other requests come in, we will study them with the same seriousness as we have studied this one, » he said.

Grandé Studios is the second-largest player in the industry. Last May, the company said it had expansion plans that should begin in 2022. Investissement Québec and Bell are minority shareholders in the company.

For its part, MELS will have 400,000 square feet of production space once MELS 4 is completed. The company employs 450 people in Quebec and offers a range of services including studio and equipment rentals, image and sound postproduction, visual effects and a virtual production platform.

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